Dispute Settlement ODR Regulation

January 09, 2016

Attention, as of today the regulation No. 524/2013 on online dispute resolution in consumer matters (so-called ODR regulation) applies. All online shop operators are obliged to inform their consumers about the possibility of dispute resolution. The following text can be included in the imprint:

The European online dispute resolution platform ("OS platform") will be accessible via the portal "Your Europe" (http://europa.eu/youreurope/citizens/index_de.htm) after provision by the EU Commission.